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Privacy Policy
London Grub Kitchen is committed to protecting your privacy and handling your personal data responsibly.
Information We Collect
may collect and process the following information:
Name
Email address
Phone number
Billing and delivery address
Order details and purchase history
How We Use Your Information
Your information is used to:
Process and fulfil orders
Communicate with you about your order
Respond to enquiries or customer service requests
Improve our products and services
Data Protection
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Payment details are handled securely by trusted third-party payment providers and are not stored by London Grub Kitchen.
We take appropriate measures to protect your data against unauthorised access.
Cookies
Our website may use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
For privacy-related enquiries, please contact us at: [Insert your business email address]
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Shipping Policy
At London Grub Kitchen, we take great care to ensure your order is prepared, packed, and delivered safely.
At London Grub Kitchen, we take great care to ensure your order is prepared, packed, and delivered safely.
Order Processing
Order Processing
Orders are typically processed within 1–3 working days (excluding weekends and bank holidays).
During busy periods (such as holidays or promotions), processing times may be slightly longer.
Delivery Method
Delivery Method
We currently ship within the United Kingdom only.
Orders are dispatched using a tracked courier or Royal Mail service, depending on parcel size and destination.
Delivery Times
Delivery Times
Standard delivery usually takes 2–5 working days after dispatch.
Delivery times are estimates and may vary due to courier delays or external factors beyond our control.
Shipping Costs
Shipping Costs
Shipping costs are calculated at checkout and are based on order size and delivery location.
Delivery Issues
Delivery Issues
Please ensure your delivery address is correct when placing your order.
London Grub Kitchen cannot be held responsible for delays, lost parcels, or failed deliveries caused by incorrect address details or courier issues.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue.
Return Policy
Due to the nature of our products being food items, we are unable to accept returns once an order has been delivered, unless the product is faulty.
Non-Returnable Items
Opened food products
Perishable goods
Products damaged due to improper storage after delivery
Faulty or Incorrect Orders
We will offer a refund or replacement if:
The item is damaged on arrival
You receive the wrong product
The product is faulty or unfit for consumption
To be eligible, you must:
Contact us within 48 hours of delivery
Provide clear photos of the product and packaging
Keep the item until the issue has been resolved
Refunds will be processed to the original payment method within 5–10 working days once approved.
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